Frequently Asked Questions
Page content
Choosing a part for your car should leave no room for doubt. Here are the answers to the most useful questions before ordering.
Click on a question to display its answer.
How can I tell if a part fits my vehicle?
We do the work for you. Choose your car's make and model, then the part you need: every part has been selected for that generation and its engine. When the manufacturer specifies different oils depending on the version, the product page identifies the versions covered.
Unsure, or can't find what you're looking for? Write to us: we'll help you find exactly the right part to take care of your car.
Do you only sell original parts?
No. Our selection may include original parts, replacement parts from reputable manufacturers, and performance parts. The brand and specifications of each product are listed on its product page.
When an original equipment (OEM) number is listed, it identifies the part that the product replaces. On its own, it does not mean that the product is an original part.
What do your maintenance kits include?
Each kit includes what you need for the maintenance described, for the car and engine specified on its product page. Oil is included in our oil change kits: everything arrives in a single order. If a tool is needed, it is clearly stated on the product page.
A question about a kit? Write to us.
Are the product images real photos?
No. Our images are illustrations created with artificial intelligence from the real products. They show what each kit contains: the oil brand and type, the number of bottles, the filter and the washers. Small label text may differ from the actual packaging.
Rather than in a photo studio, Geha Performance invests its time where it really matters: choosing and validating the right part for your engine. You receive exactly the parts described on the product page, with their brand and part number. Packaging may vary by manufacturer.
I can't find the part or my vehicle. Can I write to you?
Yes, of course. Write to us with the model, year, engine and a description of what you need. Have a part number or a photo of the part? Send it directly to info@gehaperformance.com. We'll find the best solution for you and reply with the available options.
Are all parts in stock?
No. Some parts are sourced from our suppliers after you place your order. The shipping time listed on the product page is separate from the transit time to your address. Special orders may require different sourcing, including from abroad.
What does "special order" mean?
Some rarer parts are ordered specially for you from our suppliers, sometimes from abroad. The product page clearly indicates this, along with the expected timeframe.
Because these parts are ordered for you, their return conditions are different. Everything is explained on the Returns and Refunds page. A question before ordering? Write to us.
Where do you ship, and how much does shipping cost?
We ship anywhere in Canada. Shipping costs are shown at checkout. Shipping, tracking, and damaged or lost packages: everything is explained on our Shipping page.
Live outside Canada? Write to us: we'll see together what is possible.
Why is there no tax on my order?
Geha Performance is a young business with small supplier status under the GST/HST and QST rules. As long as its taxable sales do not exceed $30,000 over four consecutive calendar quarters, it is not registered for these taxes and does not collect them. No tax is therefore added to the price of your parts.
When the business exceeds this threshold, it will register, and GST/HST and QST will be added at checkout, as required by law.
How do I request a return?
Write to us before sending a part back: we'll confirm the steps to follow. All our conditions are clearly explained on the Returns and Refunds page.
I received the wrong part or a defective part. What should I do?
Write to us with your order number, a description of the problem and, if possible, photos of the part, its part number and its packaging. Do not install a part that appears incorrect or damaged. If the error is not yours, you don't pay any return or restocking fees. We'll tell you the steps to follow.
Do you offer installation or shop services?
No. Geha Performance is entirely dedicated to selecting and selling automotive parts online. We do not offer installation services.
Another question?
Write to us with as much detail as possible about your vehicle and what you need. We would rather clarify a point before you buy than let you order with any doubt.
