Refund policy

A part that isn't right can happen. Here is how we handle it, simply and fairly.

One question: where did the problem come from?

The mistake isn't yours: a defective part, the wrong part in the box, or an error on our side. You pay nothing. We cover the return shipping and work out the solution with you.

You changed your mind or ordered the wrong part: you can return it under the conditions below. Return shipping is then at your expense, and a restocking fee applies.

Return conditions

• Returns must be requested within 30 days of delivery.

• The part must be new, never installed, complete and in its intact original packaging.

• Write to us before returning a part. We confirm whether the return is accepted and tell you how to ship it.

Contact : info@gehaperformance.com

Restocking fees

These fees apply only when the return comes from a change of mind or an ordering mistake on your part

• Parts that ship in 1 to 3 business days: 15% of the part's price
• Special orders: these parts are ordered specifically for you, sometimes from abroad. Returns are assessed case by case, according to our suppliers' conditions, and some can't be returned. Before you ship anything, we confirm in writing whether the return is possible and which fees apply.

Refunds

Once the part is received and inspected, the refund goes to the payment method used for the purchase, minus any applicable fees. If the return comes from a change of mind or an ordering mistake on your part, the shipping paid on the original order is not refunded.

Parcel damaged in transit

A parcel damaged on delivery isn't a return: it's a claim we handle with the carrier. The steps are explained on our Shipping page.

This policy does not affect your rights under the law, including under Québec's Consumer Protection Act.